FAQ
Questions, answered
What is an eSIM?＋
An eSIM is a digital SIM built into your phone. Instead of inserting a plastic card, you scan a QR code to install a data plan.
Will it work on my phone?＋
Most phones from 2018 onward support eSIM (iPhone XS+, Pixel 3+, recent Samsung Galaxy). Your phone must be carrier-unlocked.
Do I keep my own phone number?＋
Yes. The eSIM runs as a separate data line, so your primary SIM and number stay active for calls and texts.
When should I install the eSIM?＋
You can install it any time before your trip while you have Wi-Fi. Most plans start counting only when you connect at your destination.
Can I top up if I run out of data?＋
On supported plans, yes — you can add more data to the same eSIM from your account in a couple of taps.
How fast will my data be?＋
Plans run on local partner networks at up to 4G/5G speeds where available, shown on each plan’s coverage list.